OneOrZero Helpdesk
The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk tool that is coded in PHP and uses MySQL for the backend. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use. It also provides rich task oriented feature set, ideal for managing task centric business including helpdesk, application development, job tracking.
Some of the features (but not all !) include:
- Easy installation including tools to manage installation
- Easy to understand and use
- Password encryption
- Completely Scalable
- Customizable task categories
- Customizable task groups
- Customizable status list
- Customizable priority list
- Task feedback and service level statistics
- Easy to configure security
- Simple user and group creation and maintenance
- Encryption of passwords
- Easy to add announcements/news section
- Customizable themes and templates
- Knowledgebase that can be standalone or created as a result of tasks
- Tasks can be created by users, task managers
- Tasks can be created by email
- LDAP support
- Extensive task search options
- Extensive statistics and reporting functionality
- Task statistics and feeback report
- Attachment support
- Database consistency checker
- Task notification via email, sms and pager gateways
- Automatic user account registration
- Public or private system allowing for guest access
- Customizable url settings
- Optional integrated forum
- Optional SSL support for secure communication
- Configurable email server support
- Optional Who’s Online status
- Easy Upgrades
- Time Tracking Capabilities
- Contact Management
Requirements
- PHP 4.0 or higher
- Web Server (IIS/Apache/other)
- MySQL v4.1+
- SMTP server for email support
- SSL for secure password transaction
- Optional Forum Software
So, in a nutshell, OneOrZero Provides a more effective method of individual task (support request) tracking, resolution and follow up in order to increase customer satisfaction.
Filed under Enterprise Software