Oracle Launches Oracle® Utilities Customer Care and Billing Release 2.2
Oracle Utilities Customer Care and Billing helps customers manage all aspects of the utility customer life cycle including service connection, management of meter reads (index and interval), complex billing, payment processing and debt collection. In addition, the product also supports associated functions like field service, meter management, sales and marketing and provides a very flexible rating engine and efficient contact center management application.
- Improve Conservation Program Management - Utilities today are focused on driving environmental initiatives by offering green products and services. Oracle Utilities Customer Care and Billing 2.2 enables utilities to manage conservation programs within the customer information system (CIS) itself, ensuring a single data repository and a single view of the customer.
- Enhance Customer Service - Oracle Utilities Customer Care and Billing 2.2 offers utilities new tools that empower employees to improve customer service. The new application version provides enhanced cashiering functionalities that help streamline processes and improve the efficiency of walk-in payment centers, which can lead to shorter customer lines. The application also enables utilities to track customer preferences, ensuring the utility contacts customers through the channel the customer requests, which may include e-mail, phone, fax or postal mail.
- Boost Productivity - The application includes Task Optimization tools that allow utilities to reduce the number of steps and associated “clicks” in their most common processes - improving efficiency and ensuring consistency in task execution.
- This application leverages Oracle’s application infrastructure - including Oracle Database 11g , Oracle Fusion Middleware and Oracle Enterprise Linux, a feature of the Oracle Unbreakable Linux support program - to provide a unified application and technology operating environment.
“Excellent customer service will play an increasing role in our ability to maintain and grow our competitive advantage in anticipation of Tasmania’s increasing contestable retail electricity market,” said Paul Bloomfield, General Manager for Retail, Aurora Energy. “We selected the Oracle Utilities solution for its flexibility and scalability in helping us manage and access our customer and billing information. Ultimately, this will help us continue to deliver the best possible service to our customers.”
Source: Oracle
Filed under Enterprise Services, Enterprise Software