ISO 9000 is the family of standard for Quality Management System. It is maintained by International Organization for Standardization and is administered by accreditation and certification bodies. My company has been able to improve the quality of the end products and services as well as business processes after having ISO certification.
ISO 9001:2008 can be used by any organisations that designs, develops, manufactures, installs and/or services any product or provides any form of service. We also used ISO as a marketing tool. I found the following advantages of ISO certification after working closely with the ISO auditors and software companies.
- ISO increases satisfaction of your customers. It also defines the mechanism to measure customer satisfaction.
- Software houses have indeed achieved process improvements by applying ISO across the company.
- ISO certification gives your company competitive advantages because it improves the marketability of company products and services. Simultaneously, it increases customer loyalty.
- It improves the business process of your company. You will be able to figure out what areas of processes like Project Management, SDLC, Quality and Testing, Configuration Management etc are lacking and needs improvement. The product and services of your company can attain to an assured quality level which is certified by an independent auditor.
- The speciality of ISO 9001: 2008 is the continual improvement of the processes. Your company may need to redefine the policy and objectives so that the areas of continual improvements are defined and clear at all levels of the company.
- You will be able to identify competency needs and actions for achieving competence.
- You will be able to define and implement how communications related to quality matters are handled within the functions.
- Your company products or services provides more consistent quality and fewer rejection.
- The quality standard economizes production and time of your company due to minimum or no rework.
- ISO helps elimination of wasteful practices, scrap etc. nad reduces corresponding cost.
- Your company management will be able to understand invidual role and responsibility in a better way.