Does Global Recession Benefit BPO Industry?
The current global recession hit most of the developing countried very badly, it may be a blessing for BPO industries in developing countries. Most of the global players cannot have high fixed costs when their revenues are going down,and that impacts their bottomline. So they will have to make their costs variable, which is keeping with the decrease in the revenue. Thus offshoring and outsourcing are the two top choices they have.For example, many BPO companies who handle mortgage business are doing well during this slowdown period. That’s because many homeowners are going for foreclosure.
