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Oracle 甲骨文 Utilities Customer Care and Billing helps customers manage all aspects of the utility customer life cycle including service connection , management of meter reads (index and interval), complex billing, payment processing and debt collection.公用事业客户服务及帐单帮助客户管理的各个方面公用事业客户生命周期，包括服务方面 ，管理米内容（指数和间隔） ，复杂的结算， 付款处理及追收债项。 In addition, the product also supports associated functions like field service, meter management, sales and marketing and provides a very flexible rating engine and efficient contact center management application.此外，该产品还支持相关功能，如外勤人员，米管理，销售及市场推广，并提供一个非常灵活的评级发动机和高效率的联络中心管理应用程序。

• Improve Conservation Program Management - Utilities today are focused on driving environmental initiatives by offering green products and services.改善养护计划管理 -公用事业今天都集中在驾驶的环保措施，提供绿色产品和服务。 Oracle Utilities Customer Care and Billing 2.2 enables utilities to manage conservation programs within the customer information system (CIS) itself, ensuring a single data repository and a single view of the customer.甲骨文公用事业客户服务及计费2.2 ，使公用事业的管理养护计划内的客户信息系统联合体（独联体）本身，以确保一个单一的数据存放和单一视图的客户。
• Enhance Customer Service - Oracle Utilities Customer Care and Billing 2.2 offers utilities new tools that empower employees to improve customer service.提高客户服务 -甲骨文公用事业客户服务及计费2 .2提供事业新的工具，授权的雇员，以改善客户服务。 The new application version provides enhanced cashiering functionalities that help streamline processes and improve the efficiency of walk-in payment centers, which can lead to shorter customer lines.新版本的应用提供了增强的出纳功能，有助于简化流程，并提高效率，走在支付中心，从而导致较短的顾客界限。 The application also enables utilities to track customer preferences, ensuring the utility contacts customers through the channel the customer requests, which may include e-mail, phone, fax or postal mail.应用也使公用事业追踪客户偏好，确保公用事业接触客户通过渠道客户的要求，其中可能包括电子邮件，电话，传真或邮寄。
• Boost Productivity - The application includes Task Optimization tools that allow utilities to reduce the number of steps and associated “clicks” in their most common processes - improving efficiency and ensuring consistency in task execution.提高生产力 -的应用，包括任务的优化工具，使公用事业的人数减少的步骤和相关的“点击”在其最常见的过程-提高效率和确保一致性，在任务的执行。
• This application leverages Oracle’s application infrastructure - including Oracle Database 11g , Oracle Fusion Middleware and Oracle Enterprise Linux, a feature of the Oracle Unbreakable Linux support program - to provide a unified application and technology operating environment.此应用程序利用甲骨文的应用基础架构-包括O racle数据库一十一克， O racle融合中间件和O racleE nterpriseL inux的，一个特点，甲骨文的牢不可破的L inux支持计划-提供一个统一的应用和技术的经营环境。

“Excellent customer service will play an increasing role in our ability to maintain and grow our competitive advantage in anticipation of Tasmania’s increasing contestable retail electricity market,” said Paul Bloomfield, General Manager for Retail, Aurora Energy. “卓越的客户服务将发挥越来越大的作用在我们的能力，保持和发展我们的竞争优势，预期在塔斯马尼亚的增加contestable电力零售市场，说： ”保罗菲尔德，总经理为零售，奥罗拉能源。 “We selected the Oracle Utilities solution for its flexibility and scalability in helping us manage and access our customer and billing information. “我们选择了甲骨文公司公用事业的解决方案，其灵活性和可扩展性，帮助我们管理和访问我们的客户信息和结算信息。 Ultimately, this will help us continue to deliver the best possible service to our customers.”最终，这将有助于我们继续提供最好的服务为我们的顾客“ 。

Source : Oracle 资料来源 ：甲骨文